Introduction

At Pigi, we are committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services. We believe in transparency and want you to understand exactly how your data is handled.

Information We Collect

We collect information that you provide directly to us, including:

• Parent account information (name, email address, phone number)

• Child profile information (name, age, avatar preferences)

• Virtual wallet and mission data

• Usage data and analytics to improve our services

• Device information (operating system, app version, unique device identifiers)

• Log data (IP addresses, access times, pages viewed, app crashes)

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services

• Create and manage parent and child accounts

• Track missions and virtual rewards

• Send important updates and notifications

• Improve and personalize user experience

• Ensure the safety and security of our platform

• Analyze usage patterns to develop new features

• Provide customer support and respond to inquiries

• Detect, prevent, and address technical issues or fraudulent activity

Children's Privacy

Pigi is designed to be safe for children. We are COPPA compliant and take children's privacy seriously:

• We do not collect personal information from children without verifiable parental consent

• Children cannot make purchases or share personal data outside the app

• We do not display advertisements to children

• All child profiles are created, managed, and monitored exclusively by parents

• We do not allow children to communicate with other users or share information publicly

• Parents have full control to review, modify, or delete their child's information at any time

• We use age-appropriate educational content tailored to different developmental stages

Data Security

We implement industry-standard security measures to protect your information. All data is encrypted in transit using SSL/TLS protocols and at rest using AES-256 encryption. We regularly update our security practices and conduct security audits. Our servers are hosted in secure, SOC 2 compliant data centers with restricted access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We recommend using strong passwords and keeping your login credentials confidential.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze app usage. These may include session cookies for authentication, analytics cookies to understand how users interact with our app, and preference cookies to remember your settings. You can manage cookie preferences through your device settings, though disabling certain cookies may limit some functionality.

Third-Party Services

We may use trusted third-party service providers to help us operate our application, such as cloud hosting providers, analytics services, and customer support tools. These providers are contractually bound to protect your data and use it only for the purposes we specify. We do not allow them to use your personal information for their own purposes. We carefully vet all third-party partners to ensure they meet our privacy and security standards.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data is retained while your account is active. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or security purposes. Aggregated and anonymized data may be retained indefinitely for analytics and service improvement.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances: with your explicit consent; to comply with legal obligations, court orders, or government requests; to protect our rights, property, or safety, or that of our users; in connection with a merger, acquisition, or sale of assets (with notice to affected users); or with service providers who assist in our operations under strict confidentiality agreements.

International Data Transfers

Your data may be processed and stored in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. We take steps to ensure your data receives the same level of protection regardless of where it is processed.

Your Rights and Choices

You have the right to:

• Access your personal information and receive a copy of your data

• Correct inaccurate or incomplete data

• Request deletion of your account and all associated data

• Object to or restrict certain processing of your information

• Opt-out of marketing communications (while still receiving essential service updates)

• Export your data in a portable format

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by email or through an in-app notification. Your continued use of Pigi after such changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected]. We are committed to addressing your concerns and resolving any issues promptly.